Orders can be returned within 30 days of original delivery, unless otherwise stated. Returns that arrive damaged or missing accessories/packaging may be charged an additional restocking fee.
"Rental" Returns: Full refund minus shipping upgrades and rental fee. Rental fee is calculated as $195 times the number of weeks that the pack is at the recipient's address (not including transit time). One week minimum charge. Free return shipping labels are provided.
"Sample" Returns: 0% Restocking Fee. Shipping upgrades are not refundable. Customer is responsible for return shipping costs.
Standard Returns: 20% Restocking Fee. Shipping upgrades are not refundable. Customer is responsible for return shipping costs.
NOTE: Special orders, customized items, and parts cannot be returned.
If an item arrives damaged or defective, it must be reported within 7 days of delivery. No restocking fees are charged if the item is damaged or defective.
All returns must be sent back with an approved RMA number clearly written on outside shipping label. No returns accepted without an RMA number.