Orders can be returned within 30 days of original delivery, unless otherwise stated. There is a 20% restocking fee applied to all returns. Shipping upgrades are not refundable. Customer is responsible for return shipping costs.
NOTE: Special orders, customized items, and parts cannot be returned.
If an item arrives damaged or defective, it must be reported within 7 days of delivery. No restocking fees are charged if the item is damaged or defective.
All returns must be sent back with an approved RMA number clearly written on outside shipping label. No returns accepted without an RMA number.
All refunds will be processed within 2 business days or the return. Refunds will be made directly to the original funding source.
Free Shipping Policies
All prices on Scrim King include free ground shipping within the US 48 states (3-6 day delivery). Express domestic shipping, as well as standard shipping rates to Canada, Hawaii, Alaska, and Puerto Rico are listed on the shopping cart page for a flat rate. Flat rate shipping charges are billed per product, regardless of quantity ordered.
Scrim King will not share or sell private customer information with any third party companies, aside from payment processors and fraud protection companies.
Sales, Billing & Logistics:
All Ape Labs USA sales, pricing, and marketing are managed and run by Ape Labs GmbH (German) staff. The 'Ape Labs' brand is fully owned by Ape Labs GmbH (German). The 'Prost Lighting' brand is fully owned by Juflo GmbH (German). The 'Scrim King' brand is owned by a 3rd party company, GI Pro Light LLC (USA). Billing and logistics for web orders are handled by a 3rd party company, GI Pro Light LLC (USA). All credit card payments on Ape Labs USA are securely transmitted and tokenized by PayPal Merchant Services (USA). Direct credit card information is never stored on the Ape Labs USA, Prost Lighting, or Scrim King website.